General terms and conditions

Company details

Company name	VEST Ltd. (ВЕСТ ЕООД)
UIC	102835904
VAT registration	BG102835904
Managing Director	Veselin Nalbantov
Registered office	Sunny Beach Resort, Bulgaria
Hotel	Hotel Caesar Palace, к.к. Слънчев бряг, общ. Несебър, 8240
Email	reservation@caesarpalace.eu
Telephone	+359 554 222 36 · +359 890 451 200

Reservations and accommodation

VEST Ltd. provides the services requested and paid for through online reservation, in the quantity and quality described, according to the details you supply in the booking form: name, period, number of nights, number of adults and children, and price per night.

Requests entered in the Special requests field are fulfilled where possible. They are requests, not guarantees.

Accommodation is on an all-inclusive basis. Meals begin with an afternoon snack on the day of arrival and end with lunch on the day of departure. Guests who miss a meal are not compensated for it.

Check-out is by 11:00.

For late arrivals and early departures, guests receive a package containing a cold sandwich, a dry dessert, fruit and at least 330 ml of water.

The price includes the stated number of nights on an all-inclusive basis, use of the outdoor pool and the children’s pool, a sun lounger and umbrella at the pools, and internet in the reception area and pool areas.

A birth certificate or international passport is required at check-in for children under 11.99 years of age.

Prices and payment

Prices on this website are in euro (EUR) and include VAT, the tourist tax and insurance. The total is calculated automatically from the number of nights, the number of adults and children, and the current rate for that period.

When booking online, a deposit of 30% of the total is payable at the time of booking to guarantee the reservation. The balance is paid at the hotel on arrival.

VEST Ltd. may change prices and special offers on this website according to demand and availability. For reservations already created, confirmed and paid, the amount due remains unchanged regardless of any later offer.

Payment methods

By debit or credit card. Card payments are processed by our payment provider. Your card details are entered on the provider’s secure page and are never stored by us. The connection is encrypted with SSL, the card security code (CVV2) is verified, and 3-D Secure authentication (Verified by Visa, Mastercard SecureCode) is supported where your issuing bank offers it.

By bank transfer. Payment must be made by the deadline given after booking. Please send a copy of the payment document to reservation@caesarpalace.eu quoting your reservation number.

IBAN: BG33BPBI79371016124401 · SWIFT/BIC: BPBIBGSF · Beneficiary: VEST EOOD

In cash, at reception. For reservations with a check-in date within the next three days, cash payment at reception is recommended to speed up processing.

If an online reservation is not paid by the stated deadline — and, for bank transfers, no copy of the payment document is sent — the reservation is cancelled automatically by the reservation system. If you are unable to pay for a reservation you have made, please tell us at reservation@caesarpalace.eu.

Cancellations and changes

• Changes to a reservation can be made without penalty up to 7 days before the check-in date.
• Cancellations can be made without penalty up to 7 days before the check-in date.
• For changes or cancellations after that point, a penalty equal to the prepaid deposit is due.

Refunds are processed within 30 days and only to the card or bank account the payment came from. Bank and transfer fees are at the customer’s expense.

Amounts for services requested but not used, wholly or partly, through the customer’s own choice are not refunded.

Rights and obligations

VEST Ltd. undertakes to provide the full extent of the services requested and paid for, and not to change the price of those services except where economically justified in exceptional circumstances. VEST Ltd. is not liable for damages caused by the actions of third parties.

The customer is responsible for observing generally accepted standards of behaviour during their stay. The cost of any material damage caused to the hotel is the customer’s responsibility.

VEST Ltd. may amend the information on this page and these general conditions at any time. Every effort is made to keep the information accurate, but this cannot always be guaranteed.

Making a reservation is taken as confirmation that you have read and agreed to these general terms and conditions. Reservations made by telephone, email or through this website constitute a contractual relationship, and payment is taken as acceptance of these terms.

For any dispute or legal matter not covered by these general terms and conditions and the privacy policy, and arising in connection with the use of hotelcaesarpalace.com, the mandatory provisions of the law of the Republic of Bulgaria apply.